TERMS & CONDITIONS
Signal Signs & Ads LLC and its Affiliated Companies
Effective Date: August 2026
These Terms & Conditions (“Terms”) apply to all products and services provided by Signal Signs & Ads LLC, together with its affiliated companies, divisions, trade names, successors, and assigns (“Signal,” “Company,” “we,” “us,” or “our”), including Branding, Printing, Signs, Vehicle Wraps & Graphics, Web Services, Artificial Intelligence (AI) Services, installations, online purchases, and related products and services.
By approving an estimate or proposal, signing a work order, placing an order, paying a deposit or other payment, approving artwork, authorizing work to begin, or purchasing through our website or online store, the Customer acknowledges that they have read, understood, and agreed to these Terms.
1. Estimates, Orders & Deposits
Estimates and quotations are generally valid for thirty (30) days unless otherwise stated. Pricing and availability may change due to material costs, supplier pricing, freight, permit fees, taxes, customerrequested changes, or other circumstances.
A deposit authorizes Signal to reserve production capacity, assign personnel, begin design and project management, purchase materials, conduct research or surveys, coordinate permits or engineering, schedule production or installation, and otherwise begin work on the project.
Deposits are not merely advance payments toward the finished product. They also compensate Signal for time, resources, scheduling, materials, creative work, administrative work, project management, and services committed to the project.
2. Cancellations & Refunds
A Customer may request cancellation within twenty-four (24) hours after placing an order or paying a deposit. If no work has begun, no materials have been ordered, and no project-related costs have been incurred, the deposit may be refunded.
If Signal has already performed work or incurred expenses, including design, research, mockups, renderings, project management, surveys, engineering, permitting, material purchases, vendor charges, administrative work, scheduling, printing, fabrication, or other project-related work, those amounts will be deducted from any refund otherwise due.
Once printing, fabrication, production, material procurement, permitting, engineering, or other substantial project work has begun, the deposit is non-refundable to the extent permitted by applicable law.
Custom products that have entered production are non-cancellable and non-refundable except where otherwise required by applicable law.
The Customer remains responsible for payment for work performed, materials committed or purchased, third-party expenses, and other costs incurred through the effective cancellation date.
3. Final Artwork Approval & Authorization to Produce
The Customer is solely responsible for carefully reviewing and approving all artwork, proofs, mockups, renderings, drawings, specifications, measurements, quantities, spelling, grammar, names, addresses, telephone numbers, website addresses, colors, logos, placement, layout, and other project information before providing final approval.
Once the Customer provides final approval, Signal Signs & Ads LLC is authorized to manufacture, print, fabricate, produce, or install the project substantially in accordance with the approved proof, artwork, rendering, drawing, or specifications.
Final approval constitutes the Customer’s confirmation that the approved content and design are correct and ready for production.
Approval may be provided through a signed document, email, text message (SMS), WhatsApp, electronic approval system, online checkout, or other written or electronic communication.
Once final approval has been provided and the project has been released to production, the approval is final.
Signal is not responsible for errors, omissions, spelling mistakes, incorrect telephone numbers, addresses, website information, dimensions supplied or approved by the Customer, layout, placement, or other content that appeared in the proof or artwork approved by the Customer.
If the finished product substantially conforms to the Customer-approved proof and specifications, it shall not be considered defective merely because the Customer subsequently changes their mind or wishes they had approved something differently.
Any correction, modification, remake, reprint, refabrication, or replacement requested because of Customer-approved content shall constitute new or additional work and may require additional payment.
4. Digital Proofs, Mockups & Renderings
Digital proofs, photographs, mockups, and renderings are visual representations of the proposed finished product and are provided primarily for design and approval purposes.
The actual finished product may reasonably vary from a digital representation due to materials, fabrication methods, lighting, viewing conditions, installation conditions, scale, perspective, texture, manufacturing tolerances, and other physical characteristics.
Such reasonable variations do not constitute defects.
5. Printing & Color Variations
Once a custom product has been approved and submitted to printing or production, changes, cancellations, refunds, or complimentary reprints are not available except where required by law or where Signal determines that a verified production defect occurred.
Exact color matching is not guaranteed unless specifically agreed to in writing.
Colors displayed on monitors, phones, digital proofs, photographs, and other electronic devices may differ from the finished product.
Colors may also vary between materials, inks, vinyls, paints, substrates, lighting conditions, printers, manufacturing processes, and separate production runs.
Reasonable industry variations in color, cutting, finishing, positioning, size, alignment, and other production characteristics are not considered defects.
6. Production, Fabrication & Installation Timeframes
All design, production, fabrication, permitting, delivery, and installation dates provided by Signal are estimates unless a completion date is expressly guaranteed in a separate written agreement signed by an authorized representative of Signal.
Signal provides estimated completion times in good faith based upon the information and conditions known when the estimate is provided.
Actual completion may take longer.
Customer-requested revisions or delays in approvals, payments, information, site access, scheduling, or other Customer responsibilities automatically extend applicable project timelines.
7. Project Delays, Extended Timelines & Work in Progress
The Customer understands that certain projects, particularly commercial signs, channel letters, monument signs, pylon signs, illuminated signs, custom fabrication, vehicle wraps, specialty printing, and installation projects, may require substantial time to complete.
Projects may take longer than originally estimated because of circumstances including, but not limited to:
- Municipal permits and governmental approvals;
- Engineering or engineering revisions;
- Site surveys;
- Inspections;
- Landlord, property manager, or property-owner approvals;
- HOA requirements;
- Utility coordination;
- Electrical requirements;
- Building, zoning, or sign-code requirements;
- Material availability or backorders;
- Custom fabrication requirements;
- Supplier or manufacturer delays;
- Freight or transportation delays;
- Weather or unsafe installation conditions;
- Equipment availability;
- Customer-requested changes;
- Site-access limitations;
- Conditions discovered after work begins; or
- Other circumstances reasonably affecting completion of the project.
A delay or extension of an estimated completion date, by itself, does not constitute a breach of contract and does not automatically give the Customer the right to cancel the project, demand a full refund, reverse payment, or require Signal to absorb costs already incurred.
Once a project has entered design, permitting, engineering, procurement, printing, fabrication, production, scheduling, or installation, the Customer remains responsible for the project subject to these Terms even if completion takes longer than originally estimated.
If the Customer nevertheless requests cancellation of a project already in progress, Signal may determine whether cancellation is reasonably possible based upon the stage of the project and commitments already made.
If cancellation is accepted, the Customer remains responsible for all work performed, labor, design, project management, engineering, surveys, permits and permit-related expenses, materials purchased or committed, fabrication, printing, vendor charges, administrative costs, non-cancellable commitments, and other expenses incurred through the effective cancellation date.
Any deposit or payment already received may be applied against those amounts.
Where Signal’s earned charges and committed costs equal or exceed the amount previously paid, no refund will be due, and any remaining unpaid balance will remain payable by the Customer.
For custom products that have already been printed, fabricated, manufactured, specially ordered, or substantially completed, cancellation may no longer be possible and payments may be non-refundable to the extent permitted by applicable law.
Estimated completion times are provided for planning purposes and are not guaranteed completion dates unless expressly identified as guaranteed in a separate written agreement.
8. Commercial Signs, Permits, Engineering & Installation
Commercial sign projects may require site surveys, engineering, engineering revisions, permits, inspections, landlord approval, property-owner approval, HOA approval, electrical work, utility coordination, municipal review, zoning approval, or other third-party services.
Signal does not control these third parties and cannot guarantee their approval decisions, requirements, review periods, inspection schedules, or processing times.
Permit or engineering fees and related work already performed are non-refundable once incurred.
If a governmental authority, landlord, engineer, inspector, utility provider, or other applicable third party requires modifications after a project begins, additional design, engineering, materials, fabrication, permit, labor, or installation charges may apply.
Unless specifically included in the written proposal, Signal is not responsible for correcting pre-existing structural, electrical, code, building, wall, roof, foundation, substrate, or other property conditions discovered during installation.
The Customer is responsible for providing safe and reasonable access to the installation location and obtaining property-owner or landlord authorization unless those services are expressly included in Signal’s scope of work.
9. Existing Structures & Site Conditions
Signal is not responsible for hidden or pre-existing conditions discovered before or during installation, including deteriorated walls, roofs, framing, masonry, stucco, EIFS, electrical systems, concealed wiring, water damage, corrosion, structural deficiencies, code violations, hazardous materials, underground conditions, or other conditions that could not reasonably be identified before work began.
Additional labor, materials, equipment, engineering, repairs, or other work required because of existing site conditions may result in additional charges and project delays.
Removal of an existing sign, graphic, fixture, or other installed product may expose previous holes, discoloration, fading, paint differences, substrate damage, electrical conditions, or other conditions for which Signal is not responsible unless Signal directly causes damage through negligent workmanship.
10. Vehicle Wraps & Vehicle Graphics
Vehicle wraps and graphics are installed on existing vehicle surfaces.
Signal is not responsible for pre-existing conditions including damaged or deteriorated paint, clear coat failure, oxidation, rust, corrosion, body filler, previous body repairs, aftermarket paint, repainted surfaces, improper paint adhesion, prior vinyl damage, or hidden defects.
Installation or removal of vinyl may reveal or contribute to failure of previously weakened paint or clear coat. Signal is not responsible for such failure except to the extent directly caused by Signal’s negligence or as otherwise required by applicable law.
The Customer must disclose known repainting, body repairs, or surface problems before installation.
Customers must follow applicable wrap-care and maintenance instructions. Failure to properly maintain a vehicle wrap may void any applicable written warranty.
11. Printed Products
Custom printed products are manufactured specifically for each Customer and are generally final sale once approved and produced.
Printed materials do not carry a Signal warranty unless a specific written warranty is expressly stated on the applicable invoice or written agreement or otherwise required by law.
Claims involving an alleged production defect should be reported promptly after receipt so Signal may inspect and evaluate the product.
Customer preference, change of mind, approved design content, reasonable color variation, or normal production tolerance does not constitute a manufacturing defect.
12. Warranties
ALL WARRANTIES MUST BE IN WRITING.
Any warranty applicable to a sign, vehicle wrap, installation, material, or other product or service must be expressly identified on the Customer’s invoice, proposal, work order, contract, or other written agreement.
Signs and vehicle wraps carry only the warranty specifically stated in writing on the applicable invoice or agreement.
If no warranty is stated in writing, no additional Signal warranty is provided except for warranties or rights that cannot legally be excluded.
Printed products do not carry a warranty unless expressly stated otherwise in writing or required by applicable law.
No employee, salesperson, installer, contractor, project manager, or representative may create, modify, or extend a warranty verbally.
Manufacturer warranties, when applicable, are subject to the manufacturer’s own terms, exclusions, limitations, and claim procedures.
Unless otherwise expressly provided in the written warranty, warranties do not cover normal wear and tear, accidents, misuse, vandalism, improper maintenance, unauthorized modifications, third-party repairs, weather-related damage, acts of nature, pre-existing conditions, structural problems, electrical problems unrelated to Signal’s work, or damage caused by persons or circumstances outside Signal’s reasonable control.
13. Intellectual Property & Design Ownership
Unless Signal expressly agrees otherwise in writing, all original concepts, designs, logo concepts, layouts, mockups, renderings, proofs, artwork, creative concepts, production files, templates, source files, editable files, and other creative work developed by Signal remain the intellectual property of Signal Signs & Ads LLC.
Payment for a finished product or service does not automatically transfer ownership of copyrights, editable files, source files, production files, unused concepts, preliminary concepts, or other intellectual property.
Any transfer of copyright ownership, source files, editable files, or expanded usage rights must be expressly agreed to in writing.
Unselected, rejected, cancelled, or unpaid concepts and designs may not be copied, reproduced, modified, transferred to another vendor, manufactured, printed, fabricated, published, or otherwise used without Signal’s written authorization.
Editable or source files, including AI, EPS, PSD, SVG, CAD, INDD, Figma, or similar native files, are not included unless specifically stated in the applicable proposal or invoice.
14. Customer-Supplied Content
The Customer represents and warrants that they own or have obtained all necessary rights and permissions for any logos, trademarks, photographs, artwork, text, designs, fonts, or other content supplied to Signal.
Signal is not responsible for determining whether Customer-supplied materials violate another party’s copyright, trademark, privacy, publicity, or other intellectual-property rights.
The Customer agrees to be responsible for claims resulting from materials supplied or specifically requested by the Customer, subject to applicable law.
15. Branding & Creative Services
Branding, graphic design, and other creative services involve subjective creative judgment.
Unless otherwise stated in the applicable proposal, the Customer is purchasing the deliverables specifically identified in the proposal rather than every concept, draft, source file, working file, or preliminary design created during the creative process.
Unused or rejected concepts remain Signal’s property.
Signal does not guarantee that a logo, business name, slogan, design, or other branding element will qualify for trademark registration or be free of all potentially similar third-party marks. Customers requiring trademark clearance should obtain advice from a qualified intellectual-property attorney.
16. Web Services
Website design and development services are performed according to the scope identified in the applicable proposal.
Customer-requested features, pages, integrations, revisions, content, or functionality outside the original scope may result in additional charges.
Signal does not guarantee search-engine rankings, website traffic, sales, leads, conversion rates, uninterrupted operation, or compatibility with every future browser, device, operating system, or third-party service.
Hosting companies, domain registrars, payment processors, software providers, plugins, APIs, search engines, email providers, and other third parties operate independently from Signal.
Signal is not responsible for third-party outages, service changes, pricing changes, security incidents, account suspensions, platform restrictions, or discontinuation of third-party products except to the extent caused by Signal’s own wrongful conduct.
17. Artificial Intelligence (AI) Services
AI services may include consulting, automation, AI integrations, chatbots, workflow systems, content assistance, or other technology-enabled services.
AI-generated information can contain inaccuracies, omissions, unexpected results, or other errors.
The Customer is responsible for reviewing and approving AI-generated output before publishing, distributing, relying upon, or using it for business decisions.
Signal does not guarantee increased sales, revenue, profitability, productivity, leads, cost savings, regulatory compliance, or any other specific commercial result from AI services.
18. Online Store, Custom Orders & E-Commerce
Orders placed through Signal’s online store are subject to these Terms, payment verification, product availability, production requirements, fraud-prevention procedures, and shipping restrictions.
Custom or personalized products cannot generally be returned, exchanged, or cancelled after production has begun unless defective or otherwise required by applicable law.
Signal reserves the right to reject or cancel an online order before production for pricing errors, suspected fraud, product unavailability, technical errors, prohibited content, or other legitimate business reasons. If Signal cancels an order before work begins, amounts paid for the cancelled portion will be refunded as appropriate.
19. Shipping, Delivery & Pickup
Shipping, production, and delivery dates are estimates unless expressly guaranteed in writing.
Signal is not responsible for carrier delays outside its reasonable control.
Customers are responsible for providing complete and accurate shipping information and promptly inspecting delivered products.
Visible shipping damage should be reported promptly so appropriate carrier or vendor procedures can be followed.
Orders designated for pickup must be collected within a reasonable period following notice of completion.
Unclaimed products may be subject to reasonable storage charges and, after appropriate notice, may eventually be treated as abandoned in accordance with applicable law.
20. Project Changes & Additional Work
Changes requested after initial approval may require additional design, materials, engineering, permitting, production, labor, installation, project management, or administrative work.
Signal may issue a revised estimate or Change Order.
Any requested change may extend the estimated project completion date.
Work outside the original agreed scope is not included in the original price unless expressly stated otherwise.
21. Customer Communication & Project Suspension
The Customer agrees to respond reasonably promptly to requests for approvals, information, measurements, scheduling, site access, payment, or other project requirements.
Signal is not responsible for delays caused by the Customer’s failure to provide required information, approvals, access, or payments.
If a Customer becomes unresponsive or fails to satisfy required project obligations, Signal may suspend work until the matter is resolved.
Restarting a suspended project may require rescheduling, updated pricing, additional mobilization, storage, or other reasonable charges.
22. Project Abandonment & Storage
Projects remaining inactive for an extended period because of Customer non-response, non-payment, failure to approve, failure to provide access, or other Customer-related delay may be considered abandoned after reasonable notice.
Materials, completed products, vehicles, or other property left with Signal may be subject to reasonable storage charges.
Any disposition of unclaimed property will be handled in accordance with applicable Texas law.
23. Payments, Past-Due Accounts & Chargebacks
Payment schedules are established by the applicable estimate, proposal, invoice, online order, or agreement.
Signal may suspend design, production, delivery, installation, or other work while an account is past due to the extent permitted by law.
Customers agree to contact Signal promptly regarding legitimate billing concerns before initiating a payment dispute or chargeback.
An improper or unsuccessful chargeback does not eliminate the Customer’s underlying contractual payment obligations.
Past-due balances may be subject to lawful interest, collection expenses, court costs, and reasonable attorney’s fees to the extent permitted by applicable law and the parties’ agreement.
24. Photography & Portfolio Rights
Unless otherwise agreed in writing before the project begins, Signal may photograph or record completed work and use those photographs, videos, or project descriptions for its portfolio, website, social media, advertising, promotional materials, presentations, and other legitimate business purposes.
Customers requiring confidentiality should notify Signal before the project begins and obtain a written confidentiality agreement.
25. Limitation of Liability
To the fullest extent permitted by applicable law, Signal shall not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from a product, service, delay, installation, online order, or project.
To the fullest extent permitted by applicable law, Signal’s aggregate liability arising from a particular product or service shall not exceed the amount actually paid to Signal for the specific product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
26. Force Majeure
Signal shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, governmental actions, labor disruptions, epidemics, pandemics, transportation interruptions, utility failures, supplier shortages, material shortages, manufacturer delays, or similar events.
Affected production or installation schedules will be reasonably extended as necessary.
27. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
To the extent permitted by applicable law, disputes arising from transactions with Signal Signs & Ads LLC shall be brought in a court of competent jurisdiction located in Bexar County, Texas, unless the parties agree otherwise in writing.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent legally permissible, and the remaining provisions shall remain in full force and effect.
29. Entire Agreement
These Terms, together with the applicable estimate, proposal, invoice, work order, online order, written warranty, Change Order, or separately signed agreement, constitute the agreement between Signal and the Customer concerning the applicable transaction.
If a separately signed written agreement expressly conflicts with these Terms, the specifically negotiated provision of that agreement will control for that transaction.
No verbal representation shall modify these Terms, a written warranty, or the applicable project agreement unless confirmed in writing by an authorized representative of Signal.
30. Updates to These Terms
Signal may revise these Terms from time to time.
Unless otherwise required by applicable law or agreed in writing, the version applicable to a particular transaction will be the version in effect when the applicable order, proposal, or agreement is accepted.
CUSTOMER ACKNOWLEDGMENT
BY SIGNING OR APPROVING AN ESTIMATE, PROPOSAL, INVOICE, OR WORK ORDER; PLACING AN ONLINE ORDER; PAYING A DEPOSIT OR OTHER PAYMENT; APPROVING ARTWORK; OR AUTHORIZING SIGNAL SIGNS & ADS LLC TO BEGIN WORK, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.